QUOTES
Prices valid for 30 days from date on your quote. Back to top
LABOR
Any labor required over the quoted amount and all communications, travel, or meetings will be billed at $75 per hour. Back to top
TURNAROUND TIME
New design proofs are presented within 5 business days (Monday–Friday, 9:00 a.m.–5:00 p.m.) of receiving all project information and deposit. Edits are made within 2 business days of receiving feedback. Printing has a minimum 6–8 business day turnaround time. Back to top
RUSH FEES
Design services may be rushed for an additional fee. An increase of 25% our quoted hourly rate is charged for proofs within 3 business days. An increase of 50% is charged for proofs within 1 business day or if work is required outside of normal business days and/or hours (Monday–Friday, 9:00 a.m.–5:00 p.m.). Printing may not always be able to be rushed but we will work with our printers to accommodate your needs as best we can. Back to top
PROOF READING YOUR ARTWORK
Read your proof carefully! Make sure to review all names, addresses, phone numbers, web sites, and other important information. Westway Studio is not responsible for errors found after the artwork has been approved—accuracy of the information is the client’s responsibility. Back to top
COLOR
Due to differences in monitor and printer calibration, the color of the printed piece may vary from what you see on screen or what prints on your printer. If you are concerned, please let us know so that we can make arrangements for you to see a press proof before printing. Back to top
STOCK PHOTOGRAPHY
Purchase of stock photography is additional. We do our best to find low-cost images for our clients. All purchases will require your written authorization. Back to top
SUPPLIED ARTWORK
Quality and usage licensing of supplied artwork is the responsibility of the client. Back to top
ARTWORK RELEASE
If the native InDesign, Photoshop, or Illustrator files are requested, there will be an artwork release fee of 25% the total design or a minimum of $500. Back to top
COPYRIGHT
The designs, original artwork, and electronic proofs created by Westway Studio are protected by Federal Copyright Law and may not be reproduced, manipulated, or shared in any manner without our explicitly written permission. We retain the right to make reproductions for our portfolio, samples, self-promotion, professional competition and review, and website. Back to top
NONDISCLOSURE
You agree never to share any of Westway Studio’s concepts, art, or work with outside designers, businesses, or agencies. This includes, but is not limited to, design concepts, sketches, electronic proofs, and photography. The only exception is if you have purchased the artwork release from us. Back to top
CANCELLATION FEES
All orders are subject to cancellation fees: 100% design fee if any design work has been done; 100% design plus 15% of the total printing price if the job has been sent to print but not yet printed; 100% of the invoice amount if the job has already printed. Any jobs placed on hold for over 30 days will be considered cancelled and cancellation fees will apply. If you choose to reopen the order within 30 days from the invoice date showing cancellation, the applicable fees will be credited to the completion of your reopened projects. Back to top
SALES TAX
All tangible personal property is subject to California State sales tax if it is used within California or if your company has an office in California. Sales tax may apply to travel charges and shipping. Back to top
PAYMENTS AND LATE FEES
Final payment must be delivered to Westway Studio within 30 days of the invoice date. A late fee of $25 or 1% total invoice amount (whichever is greater) will be applied on the first day of each week past 30 days from invoice date. If a check has not been received by the due date but it has been mailed, you are responsible to pay all late fees within one (1) week. If the late fee has not been received within one (1) week, further late fees will accrue. Westway Studio is not responsible for payments claimed to be lost in the mail, sent to the wrong address, or otherwise not received. You will be charged for any fees due to bounced checks and will be responsible for late fees over the time that the check was in the banking system. After 60 days of non-payment, the invoice will be forwarded to a collections agency, which will report the debt to creditors. Back to top
REFUND POLICY
All sales are final. A 6-month credit will be offered for any overpayments due to a change of initial project scope. Refunds or discounts will not be given due to errors found on client-approved artwork. Back to top
INDEMNIFICATION
You agree to indemnify, defend and hold harmless us, our affiliates, agents, employees, partners, and suppliers from any liability, loss, claim, demand, and expense (including reasonable attorneys’ fees) related to any artwork or programming that you supply or approve. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which you will cooperate with us to the fullest possible extent. Back to top
RIGHT OF WITHDRAWAL
Westway Studio’s discovery of new information, changes, or other factors tending to circumvent our policies could result in our withdrawal. Non-cooperation; multiple missed appointments; bad or returned checks or late payments are examples of contributing factors. Should Westway Studio initiate the withdrawal, all fees and payments will be returned, excepting fair market value for all services/products already provided. In case of withdrawal, $75 per hour is billed for all design services already provided, consultations, and all driving time, rounded up to the nearest half-hour. Back to top
ENTIRE AGREEMENT
By signing this agreement, a quote, or approving a job from Westway Studio, you acknowledge that you have carefully read, understand and fully agree to the terms and conditions. Any details not included in writing in this agreement are not binding upon either party. Should the details of this agreement be contested and result in arbitration or litigation, the prevailing party is entitled to recovery of all reasonable legal expenses. The person signing as Purchaser below will be fully responsible for ensuring that full payment is made pursuant to the terms of this agreement. The laws of the state of California will govern this agreement and the courts of San Diego County will have jurisdiction. Back to top
IN CONCLUSION
I value long-term business and appreciate your comments, referrals and suggestions. I appreciate your choice to use my services for your creative needs. If you have any questions or concerns, please call me immediately. No matter how serious a problem, I’d like to discuss and settle it directly with you. Thank you! Back to top |
